Traqent is a complete telephony platform with automatic call recording — built for debt collection agencies, asset management companies (AMC), call centers, and telesales teams. Make more calls, track every result, with full evidence on every conversation.
Everything you need for call center operations and debt collection, in one place.
Smart auto-dialing — picks the next contract, dials via SIP Trunk, and bridges to the agent automatically with retry logic for unanswered calls.
Agents review customer info before dialing. Click to call when ready. Ideal for calls that require preparation.
Make calls directly from your browser. No software installation needed. Supports hold, transfer, mute, and conference calls.
Create campaigns from contract lists, set schedules, retry rules, assign agents, and monitor progress in real-time.
Agent workspace — view customer info, payment history, and record follow-up results, all on one screen.
Monitor agent status, active calls, queue waiting, and campaign progress in real-time via WebSocket.
Dial multiple numbers per contract (mobile, home, office). The system automatically selects the best number.
Automatically record every call. Instant playback for QA, training, and debt collection evidence.
Interactive Voice Response and call queuing. Route inbound calls to agents with skill-based routing.
Agent performance reports, daily call summaries, success rates, payment promises, with Excel export.
Auto-masked PII, full audit trail, role-based access control. PDPA compliant by design.
Whether it's debt collection, sales, or customer service — Traqent adapts to your needs.
Manage contracts, track collection results, record payment promises, with agent performance reports.
Support both inbound and outbound with queue management, IVR, recording, and real-time monitoring.
Sell with Progressive Dialer, track sales results, measure conversion rates per campaign.
Manage NPL portfolios, assign collection agencies, distribute contracts, and track performance.
Try Traqent for free or schedule a demo with our team.